London or Manchester – Hybrid / WFH Considered
Are you an experienced client services professional who thrives at the intersection of strategic thinking, creative excellence, and commercial delivery?
We’re looking for a Senior Creative Account Manager to join a collaborative and forward-thinking team, leading key client relationships and driving the successful delivery of integrated creative campaigns for major retail and consumer brands.
This is an opportunity to play a pivotal role in shaping client partnerships, influencing creative output, and helping to drive business growth while mentoring and supporting more junior team members.
The Role
As Senior Creative Account Manager, you’ll act as a trusted advisor to clients, providing strategic guidance while ensuring projects are delivered seamlessly from concept through to execution.
You’ll balance commercial awareness with creative ambition, helping clients achieve their objectives while maintaining exceptional standards across every touchpoint.
Key Responsibilities
- Lead and develop senior-level client relationships, becoming a trusted strategic partner
- Take ownership of key accounts, ensuring long-term growth, retention, and client satisfaction
- Oversee multiple integrated creative projects from brief through to delivery
- Challenge and enhance briefs to maximise creative and commercial outcomes
- Drive project profitability, resource planning, and budget management
- Identify opportunities for account growth, upselling, and cross-selling services
- Provide strategic input into campaign planning and creative development
- Manage expectations and navigate complex stakeholder relationships confidently
- Proactively identify risks and implement solutions to keep projects on track
- Collaborate closely with Creative, Production, Strategy, and Finance teams
- Support, mentor, and guide junior Account Managers and Account Executives
- Champion best practices, processes, and continuous improvement across the client services team
About You
You’ll be a confident and commercially minded account management professional who enjoys building relationships, solving problems, and delivering outstanding creative work.
Essential Experience
- Significant experience within a creative, marketing, branding, or integrated agency environment
- Proven success managing and growing key client accounts
- Strong understanding of campaign development from strategy through to execution
- Experience managing multiple stakeholders across complex projects
- Excellent communication, presentation, and relationship-building skills
- Commercial awareness with experience managing budgets and profitability
- Strong organisational skills with exceptional attention to detail
- Ability to remain calm and solutions-focused in fast-paced environments
- Experience mentoring or supporting junior team members
Desirable Experience
- Retail, FMCG, consumer brand, or shopper marketing experience
- Knowledge of experiential, in-store, or physical retail environments
- Experience delivering integrated multi-channel campaigns
- Exposure to strategic planning and business development initiatives
Why Join?
- Work with recognised retail and consumer brands on high-profile campaigns
- Influence both creative output and strategic client direction
- Join a collaborative culture that values creativity, trust, and accountability
- Genuine opportunities for progression into Account Director-level responsibilities
- Hybrid working with flexibility around location
- Competitive salary and benefits package
Ready for Your Next Step?
If you’re looking for a role where you can combine strategic thinking, client leadership, and creative excellence while making a real impact on both clients and the wider business, we’d love to hear from you.
Apply today or get in touch for a confidential conversation.
